Matrox Central Services - RMA

A return merchandise authorization (RMA) is part of the process of returning a defective product in order to obtain repair or replacement services.

In order to continually improve the level of service we offer to our valued customers, RMA requests of Matrox products can now be submitted directly online at your convenience.

Important Notification: New Processes for the Repair of Matrox Imaging Products

Effective Monday, October 16, 2023, new processes for the repair of Matrox Imaging products will be introduced - including a new way to request repairs for Matrox Imaging products requiring repair and new in-region locations where such products should be sent to. If you are a member of the Zebra™ PartnerConnect Industrial Automation Track, click here to learn about the changes and if you are a Direct End Customer, click here.

Please select a division:

For more information about your product's division: Click on "Video" or "Imaging".