Matrox Central Services - RMA

  • A return merchandise authorization (RMA) is part of the process of returning a defective product in order to obtain repair or replacement services.
  • In order to continually improve the level of service we offer to our valued customers, RMA requests of Matrox products can now be submitted directly online at your convenience.

  • Important Notification: New Processes for the Repair of Matrox Imaging Products

    Effective Monday, October 16, 2023, new processes for the repair of Matrox Imaging products are introduced - including a new way to request repairs for Matrox Imaging products requiring repair and new in-region locations where such products should be sent to. If you are a member of the Zebra™ PartnerConnect Industrial Automation Track, click here to learn about the changes and if you are a Direct End Customer, click here.

    Please select a division:

    Clicking this button will redirect you to Zebra's Repair Order Portal ( where you can submit your repair request for your Matrox Imaging product(s).

    For more information about your product's division: Click on "Video" or "Imaging".